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Refund Policy

A legal disclaimer

Refund & Return Policy

Effective Date: [Insert Date]

At [Your Brand Name], we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns, exchanges, and refunds under the following conditions:

1. Eligibility for Returns/Exchanges

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.

  • Certain items are non-returnable/non-refundable for hygiene and safety reasons (e.g., innerwear, accessories, customized products).

2. Process for Returns

  1. Contact our support team at [insert email/phone] within 7 days of receiving your order.

  2. Provide your order number and reason for return/exchange.

  3. Our team will arrange pickup through our courier partners (where available) or ask you to ship the item back.

  4. Once received, we will inspect the item and notify you about approval/rejection of the return.

3. Refunds

  • Approved refunds will be processed within 7–10 business days after receiving and inspecting the product.

  • Refunds will be credited back to the original payment method. For COD orders, refunds will be issued to the customer’s bank account/UPI ID.

  • Shipping charges, COD fees, and handling charges (if any) are non-refundable.

4. Exchanges

  • If you wish to exchange an item for a different size or style, we will ship the replacement once we receive the original item.

  • Exchanges are subject to stock availability. If not available, a refund will be issued.

5. Damaged, Defective, or Wrong Items

  • If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with photos of the product and packaging.

  • We will arrange a replacement or full refund at no additional cost.

6. Late or Missing Refunds

  • If you haven’t received your refund after the stated period, first check with your bank or payment provider.

  • If the issue persists, contact us at [insert email].

7. Contact Us

For any queries regarding returns, refunds, or exchanges, please contact us:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert business address]

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